How to manage and use account credit Print

If you have credit available in your Provider.lk account, you can use it to pay for your hosting, domain, and other eligible services without making a separate payment each time.

This article explains how to check your account credit, add credit to your account, how credit is automatically applied to invoices, and how to manually apply credit when required.

What is account credit?

Account credit is a balance available in your Provider.lk Client Area. It can be used toward eligible unpaid invoices for services associated with your account.

Note: Account credit is associated with your Provider.lk client account, rather than being assigned to a specific domain or hosting service.

How to check your account credit

You can check your available credit from your Provider.lk Client Area.

1. Log in to the Provider.lk Client Area.
2. On the Client Area home page, look at the left-hand side of the page.
3. Your available Credit Balance will be displayed there.

The displayed balance represents the amount currently available to be used toward eligible invoices.

How to add credit to your account

If you want to add funds to your account for future invoices:

1. Log in to the Provider.lk Client Area.
2. Go to the Billing section.
3. Select Add Funds.
4. Enter the amount you want to add.
5. Select one of the available payment methods.
6. Complete the payment.

Once the payment is successfully processed, the amount will be added to your account as credit.

Adding credit to your account does not create or purchase a new service. The credit simply remains available in your account until it is used toward an eligible invoice. 

How is account credit applied?

Provider.lk uses an automatic process to apply available account credit to eligible invoices. You can also manually apply your available credit to an eligible invoice when needed.

1. Automatic application of credit

A scheduled billing process runs daily at 12:00 AM to check for eligible unpaid invoices and available account credit.

When the system finds an eligible invoice and available credit, the credit is automatically applied to the invoice. 

When is credit automatically applied?

The timing of when you add credit and when an invoice is generated is important. 

Scenario 1: Credit added before the invoice is generated

If you already have account credit before an invoice is generated, the available credit will be automatically applied to the newly created eligible invoice.

Example:

• You add Rs. 5,000 credit to your account on 1 September.
• An invoice of Rs. 3,500 is generated on 5 September.
• The system checks the invoice during the scheduled process.
• Rs. 3,500 is automatically applied to the invoice.
• Your remaining credit will be Rs. 1,500.

Scenario 2: Invoice generated before credit is added

If an invoice is already created before you add credit to your account, the newly added credit will not be automatically applied to that existing invoice.

Example:

• An invoice of Rs. 3,500 is generated on 1 September.
• You add Rs. 5,000 credit to your account on 3 September.
• The existing invoice will not be automatically settled using the newly added credit.
• You will need to manually apply the credit to the invoice.

Important: To ensure that your credit is automatically applied, make sure the credit is available in your account before the invoice is generated.

2. Manually applying credit to an invoice

If your available credit has not been automatically applied to an invoice, you can manually apply it from the invoice.

1. Log in to the Provider.lk Client Area.
2. Go to billing.
3. Open the relevant unpaid invoice.
4. Check the available payment/credit options shown on the invoice.
5. Select the option to Apply Credit or use the available credit option.
6. Confirm the amount of credit you want to apply.
7. The credit will be deducted from your account and applied toward the invoice.

Special cases

1. Multiple unpaid onvoices

If you have multiple eligible unpaid invoices and sufficient account credit, the available credit is applied to the invoices in the order they were created.

2. Credit is not enough to cover the full invoice

If your available credit is less than the invoice amount, the available credit can be applied toward the invoice and the remaining balance can be paid using any of the available payment methods.

Need help?

If you have questions about your account credit, invoices, or payments, please contact the Provider.lk Billing & Sales Team for assistance.