You can transfer your services within Provider.lk when there is a need to change the ownership. Changing ownership means moving your services, such as hosting or domains, from your account to another person’s account. This process hands over full control and management of the services to the new owner. Once the transfer is complete, the new owner will have access to all features and the ability to make changes, while the current owner will no longer have control.
If you want to transfer your services (hosting, domains, or both) to another account, please follow the steps below:
Important Notes
- The transfer request must come from the current owner of the services.
- The new account owner must be aware of and agree to accept the transferred services.
- There must be no overdue invoices on the existing account (for any service).
Step 1: Submit Your Request
To start the transfer, both the current owner and the new owner must submit a support ticket providing all of the following details:
Current Owner Details:
- Current owner's name:
- Current owner's address:
- Current owner's email address:
New Owner Details:
- New owner's name:
- New owner's address:
- New owner's email address:
Reason for the Transfer:
- Please provide a clear reason for transferring the services.
Note: Both the current owner and the new owner must submit a support ticket from their respective accounts, providing all of the above details.
Step 2: Verification
Once both parties have submitted the required details:
- The provided accounts will be verified.
- We will ensure the reason for transfer is legitimate and compliant with our terms and conditions.
Step 3: Completion
After verification:
- We will process the transfer.
- You will receive confirmation once the services have been successfully moved to the new account.
Additional Information
- If you have any unpaid invoices, the transfer cannot proceed until they are cleared.
- Transfers may include hosting, domains, or both, depending on your request.
For any questions, feel free to open a support ticket and our team will assist you.
