If your website or cPanel does not load, it's possible your IP is blocked by the server firewall. Most of these cases are associated with,
- Five or more invalid login attempts to cPanel or a related service (FTP, Mail Client, etc.) - This happens due to failed login attempts.
- Triggering a Web application firewall (WAF) rule - We have configured a WAF to protect your sites from common attacks. If there is a vulnerability that triggers a firewall rule, it can result in eventually blocking your IP or anyone who visits your website (sometimes it happens after showing 403 errors). You have to work with your developer to address these vulnerabilities to prevent this from happening.
How to get myself unblocked?
Please disconnect your internet connection and reconnect again to obtain a fresh IP from your ISP, then you can try again to access your cPanel/website.
What if my IP becomes blocked again?
If your IP gets blocked again after resetting your internet connection, you have to address the root cause in order to prevent your IP from being blocked again.
- You have to reset your passwords if your login attempt is invalid. It's also possible you have configured your mail client (Outlook, Thunderbird, etc.) with an invalid username or a password; and it keeps trying to establish a connection which results in blocking your IP again and again. You have to disable your mail client first.
- If your IP gets blocked when you work on your website, it means a script/theme/plugin that you use is poorly developed and/or it has vulnerabilities. Most of the time, this happens when you use a poorly developed theme, you have to switch to a different theme or consult the developer of the theme to address the gaps.
How can I find the reason for being blocked?
We can assist you to find the exact trigger for being blocked. Whenever your IP gets blocked, you have to visit https://www.provider.lk/network-tools/ to find out your public IP and open a ticket with your public IP address to perform a log dive.
